Shipping & Payment Policy
Effective Date: September 5 2024
Welcome to KervinHeart.com! Below is important information regarding our shipping options, costs, return policies, and payment procedures. If you have any questions, please don’t hesitate to reach out.
Local Shipping: We offer a variety of local shipping options to ensure your order reaches you promptly. Local shipping typically includes standard and expedited delivery services.
International Shipping: We are pleased to offer international shipping to many countries around the world. International orders are shipped via reliable carriers and may be subject to customs duties and taxes, which are the responsibility of the recipient.
We ship to the following zones:
Shipping costs are calculated based on the destination, weight, and size of the package. You can view the shipping costs at checkout before completing your purchase.
Returns: If you’re not completely satisfied with your purchase, you can return it within [insert number] days of receipt. Items must be in their original condition and packaging to be eligible for a return. Please contact us at lastenigma21@gmail.com to initiate a return.
Exchanges: Exchanges are accepted within [insert number] days of receipt, provided the item is in its original condition. If you wish to exchange an item, please contact us to arrange the exchange.
Damages: If your order arrives damaged, please contact us immediately with photographs of the damaged item and packaging. We will work with you to resolve the issue, which may include a replacement or refund.
Lost Packages: If your package is lost during transit, please contact us within [insert number] days of the expected delivery date. We will investigate the issue and work with the shipping carrier to locate your package or provide a resolution.
Order Processing: Orders are processed within [insert number] business days of receipt. During peak times or holidays, processing may take longer. You will receive an order confirmation email once your order has been processed.
Delivery Times:
We accept the following payment methods:
When making a payment, please ensure the following:
If you encounter any issues with payment processing, please contact us for assistance.
For any questions or concerns regarding shipping, returns, or payments, please contact us at:
Kervin Heart
Email: lastengima21@gmail.com
Phone: 571-659-0705
We’re here to help and ensure your shopping experience is smooth and satisfactory.
