Return Policy

At Faaf Media Co., we value your satisfaction and aim to provide you with high-quality products and services. If you are not completely satisfied with your purchase, we're here to help.

1. **Return Eligibility**

- Items must be returned within 30 days of the purchase date.

- Items must be unused, in the original packaging, and in the same condition that you received them.

- Proof of purchase (receipt or order confirmation) is required for all returns.

2. **Non-Returnable Items**

- Downloadable software products and digital content.

- Gift cards.

- Items marked as "final sale" or "non-returnable" at the time of purchase.

- Products that have been altered, used, or damaged after delivery.

3. **Return Process**

- To initiate a return, please contact our customer service team at kervinheart11@gmail.com with your order number and details of the product you wish to return.

- Once your return is approved, you will receive instructions on how and where to send your item(s).

- Please do not send your purchase back without authorization.

4. **Refunds**

- Once we receive your returned item, we will inspect it and notify you of the status of your refund.

- If your return is approved, a refund will be processed to your original method of payment within **7-10 business days**.

- Shipping costs are non-refundable, and you will be responsible for paying your own shipping costs for returning your item. If the return is due to our error (e.g., defective or incorrect items), we will cover the return shipping costs.

5. **Exchanges**

- We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at **[email address]**.

6. **Late or Missing Refunds**

- If you haven’t received a refund yet, first check your bank account again.

- Then contact your credit card company, as it may take some time before your refund is officially posted.

- If you’ve done all of this and you still have not received your refund, please contact us at kervinheart11@gmail.com

7. **Contact Information**

- For any questions or concerns regarding your return, please contact us at kervinheart11@gmail.com or call us at 5716590705.

Thank you for shopping with Faaf Media Co.! Your satisfaction is our top priority.