Kervinheart LLC (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you engage with our coaching services, website, and online platforms.
- Information We Collect
When you use our coaching services, we may collect:
a. Personal Information
• Name
• Email address
• Phone number
• Billing and payment details
• Social media accounts (optional)
• Information shared during coaching sessions
• Intake forms, surveys, or assessments
b. Sensitive Information
• Life goals, emotional wellbeing, or other personal insights you choose to share during coaching
• Notes taken during sessions (with your consent)
c. Technical Information
• IP address
• Browser type and device information
• Website activity through cookies and analytics tools
- How We Use Your Information
We use your data to:
• Deliver personalized coaching services
• Track your progress and support your growth
• Respond to inquiries and provide customer support
• Manage appointments, billing, and communications
• Send updates, resources, and occasional promotional content
• Improve our coaching programs and service delivery
We do not use your personal coaching content for marketing without your explicit permission.
- Confidentiality and Coaching Ethics
Any personal or sensitive information shared during coaching sessions is held in strict confidence. We follow ethical guidelines to protect your privacy, including:
• Never recording or sharing session content without consent
• Securely storing any session notes or materials
• Only discussing coaching content internally when necessary for quality assurance (with anonymization if possible)
- Sharing of Information
We will never sell your data. We may share limited information with:
• Third-party tools for scheduling, communication, and payment (e.g., Zoom, Calendly, Stripe)
• Service providers that help us run our business
• Legal authorities if required by law or in case of potential harm
All third parties are required to maintain confidentiality and data protection.
- Your Rights
You can:
• Request access to or a copy of your personal data
• Update or correct your information
• Withdraw consent at any time
• Request deletion of your data (subject to legal requirements)
• Unsubscribe from email communications via the link in any message
To exercise any of these rights, contact us at info@kervinheart.com
- Data Security
We use secure systems to protect your information, including:
• Encrypted platforms for coaching and communication
• Password-protected client files
• Limiting access to authorized team members only
While we take strong precautions, no system can be 100% secure, so we encourage you to avoid sharing highly sensitive information via unsecured channels.
- Use of Cookies and Analytics
Our website may use cookies and tracking technologies to improve user experience. You can adjust your browser settings to limit or block cookies.
- Children’s Privacy
Our coaching services are intended for individuals aged 18 and over. We do not knowingly collect data from children under 13.
- Changes to This Privacy Policy
We may update this Privacy Policy as needed. Any changes will be posted here with a revised date. Continued use of our services means you accept the updated terms.
- Contact Us
For questions, concerns, or data requests, please contact:
Kervinheart LLC
Email: kervinheart11@gmail.com